Minimum Orders
• Opening internet order of $200.00. No minimum on re-orders.
• All first time customers must supply a tax identification number.

Ordering Terms
• Quantity pricing and price breaks apply to single item numbers only. Mixing and matching is not permitted.
• All pricing and quantities are according to the current catalog.
• Items must be ordered in specified minimum quantities.
• All quantities will be adjusted to minimum quantities or multiples thereof.
• All backorders of $40 or more will automatically be processed.
• All backorders under $40 will be processed upon request.
• All hand made items are subject to some variation in size & color.
• Prices are subject to change without notice.

Payment Terms
• All orders are paid COD or CC. (MC, VISA, AMEX, DISC.)
• $30 Service charge for returned checks.

Shipping
• All orders are shipped UPS ground unless otherwise requested FOB: Bolivar, Ohio.
• If a customer chooses to ship United States Postal Service the order can not be tracked via Ragon House.

Claims
• Any order cancellations must be submitted in writing at least 7 days prior to scheduled ship date.
• Claims must be made within 7 days of receipt of order.
• If a USPS shipment does not reach the customer any claims will have to be submitted directly to the USPS.

Returns
• No returns accepted without prior notice.
• All returned items must be in original packaging.
• 20% Restocking fee for refused orders.

Customer Service Hours:
Monday - Friday 9:00am - 5:00pm Eastern Standard Time.