Order Information

You must be a gift and home décor retailer in order to become a wholesale customer.  Once your business has applied (apply here) for an account with Ragon House, your account will be approved or denied at the sole discretion of Ragon House and its team members based on the information you have provided. 


Minimum Orders

  • Opening catalog, sales rep or internet order minimum is $500.00  Temporarily $250 minimum.
  • $250.00 minimum on re-orders. Temporarily suspended - NO MINIMUM on reorders.
  • All first time customers must supply a tax identification number by faxing paperwork to 330-874-3758 or e-mailing paperwork to info@ragonhouse.com

Ordering Terms

  • Quantity pricing and price breaks apply to single item numbers only.
  • Mixing and matching is not permitted.
  • All pricing and quantities are according to the current catalog.
  • Items must be ordered in specified minimum quantities.
  • All quantities will be adjusted to minimum quantities or multiples thereof.
  • All backorders will be automatically processed unless specifically requested otherwise.  
  • Backorders may be added to future orders.  
  • All hand made items are subject to some variation in size and color.
  • Prices are subject to change without notice.

Payment Terms

  • All orders are paid by credit card (We accept MC, VISA, AMEX, DISC.) Or NET 30 upon approval. Request a credit application from info@ragonhouse.com.
  • $30 Service charge for returned checks.
  • If using a debit card, please be aware that your bank will charge you twice for the amount that you've ordered. They will refund you the first amount usually 5-7 days after the transaction has gone through. If you wish to avoid this, please call your order in at 877-874-3750.

Shipping

  • All orders are shipped fedex Ground or common carrier unless specifically requested. FOB: Bolivar, Ohio.
  • If a customer chooses to ship United States Postal Service, the order can not be tracked via Ragon House.
  • All orders are given a shipping estimate during checkout.
  • Actual shipping rates will apply if your shipping costs are under the estimate.
  • There will be an additional oversize charge on any items that are considered oversize or must ship by freight. We will contact you if this applies.

A shipping cap of 20% will be implemented on all orders over $250.00 unless a freight shipment is required due to oversized items. In this instance, actual shipping rates will apply.

Claims

  • Any order cancellations must be submitted in writing at least 7 days prior to scheduled ship date.
  • Claims must be made within 14 days of receipt of order.
  • If a USPS shipment does not reach the customer any claims will have to be submitted directly to the USPS.

Returns

  • ALL RETURNS MUST BE IN ORIGINAL PACKAGING.
  • No returns accepted without prior authorization.
  • Items must be returned within 2 weeks of claim.
  • 20% Restocking fee for refused or returned orders.


Customer Service Hours:

  • Monday - Friday 9:00 a.m. - 5:00 p.m. Eastern Standard Time.

Ragon House has the right to change or update these terms at any time.