- Opening catalog, sales rep or internet order minimum is $500.00
- $250.00 minimum on re-orders.
- All first time customers must supply a tax identification number by faxing paperwork to 330-874-3758 or e-mailing paperwork to email@example.com
- Quantity pricing and price breaks apply to single item numbers only.
- Mixing and matching is not permitted.
- All pricing and quantities are according to the current catalog.
- Items must be ordered in specified minimum quantities.
- All quantities will be adjusted to minimum quantities or multiples thereof.
- All backorders of $40 or more will automatically be processed.
- All backorders under $40 will be processed upon request.
- All hand made items are subject to some variation in size and color.
- Prices are subject to change without notice.
- All orders are paid by credit card (We accept MC, VISA, AMEX, DISC.)
- $30 Service charge for returned checks.
- If using a debit card, please be aware that your bank will charge you twice for the amount that you've ordered. They will refund you the first amount usually 5-7 days after the transaction has gone through. If you wish to avoid this, please call your order in at 877-874-3750.
- All orders are shipped UPS Ground or common carrier unless specifically requested. FOB: Bolivar, Ohio.
- If a customer chooses to ship United States Postal Service, the order can not be tracked via Ragon House.
- All orders are given a shipping estimate during checkout.
- Actual shipping rates will apply if your shipping costs are under the estimate.
- There will be an additional oversize charge on any items that are considered oversize or must ship by freight. We will contact you if this applies.
A shipping cap of 20% will be implemented on all orders over $250.00 unless a freight shipment is required due to oversized items. In this instance, actual shipping rates will apply.
- Any order cancellations must be submitted in writing at least 7 days prior to scheduled ship date.
- Claims must be made within 7 days of receipt of order.
- If a USPS shipment does not reach the customer any claims will have to be submitted directly to the USPS.
- No returns accepted without prior notice.
- All returned items must be in original packaging.
- 20% Restocking fee for refused orders.
Customer Service Hours:
- Monday - Friday 9:00 a.m. - 5:00 p.m. Eastern Standard Time.