Order Information

Minimum Orders

  • Opening catalog, sales rep or internet order minimum is $500.00
  • $250.00 minimum on re-orders.
  • All first time customers must supply a tax identification number by faxing paperwork to 330-874-3758 or e-mailing paperwork to info@ragonhouse.com

Ordering Terms

  • Quantity pricing and price breaks apply to single item numbers only.
  • Mixing and matching is not permitted.
  • All pricing and quantities are according to the current catalog.
  • Items must be ordered in specified minimum quantities.
  • All quantities will be adjusted to minimum quantities or multiples thereof.
  • All backorders of $40 or more will automatically be processed.
  • All backorders under $40 will be processed upon request.
  • All hand made items are subject to some variation in size and color.
  • Prices are subject to change without notice.

Payment Terms

  • All orders are paid by credit card (We accept MC, VISA, AMEX, DISC.)
  • $30 Service charge for returned checks.
  • If using a debit card, please be aware that your bank will charge you twice for the amount that you've ordered. They will refund you the first amount usually 5-7 days after the transaction has gone through. If you wish to avoid this, please call your order in at 877-874-3750.

Shipping

  • All orders are shipped UPS Ground or common carrier unless specifically requested. FOB: Bolivar, Ohio.
  • If a customer chooses to ship United States Postal Service, the order can not be tracked via Ragon House.
  • All orders are given a shipping estimate during checkout.
  • Actual shipping rates will apply if your shipping costs are under the estimate.
  • There will be an additional oversize charge on any items that are considered oversize or must ship by freight. We will contact you if this applies.

A shipping cap of 20% will be implemented on all orders over $250.00 unless a freight shipment is required due to oversized items. In this instance, actual shipping rates will apply.

Claims

  • Any order cancellations must be submitted in writing at least 7 days prior to scheduled ship date.
  • Claims must be made within 7 days of receipt of order.
  • If a USPS shipment does not reach the customer any claims will have to be submitted directly to the USPS.

Returns

  • No returns accepted without prior notice.
  • All returned items must be in original packaging.
  • 20% Restocking fee for refused orders.

Customer Service Hours:

  • Monday - Friday 9:00 a.m. - 5:00 p.m. Eastern Standard Time.