Minimum Orders

• $500.00 minimum on all opening orders.
• $250.00 minimum on re-orders.
• $1,000.00 minimum for freight orders — to ensure reasonable pricing.
• In order to shop our cash & carry/showroom or attend any of our wholesale events, buyers must first establish an account and meet the opening order.

Ordering Terms

• Mixing and matching is not permitted.
• All pricing and quantities are according to the current catalog.
• Items must be ordered in specified minimum quantities.
• All quantities will be adjusted to minimum quantities or multiples thereof.
• All backorders will be automatically processed unless specifically requested otherwise.
• Backorders may be added to future orders.
• All hand made items are subject to some variation in size and color.
• Prices are subject to change without notice.

Payment Terms

• All orders are paid by credit card (We accept MC, VISA, AMEX, DISC.) or NET 30 upon approval. Submit a credit application or email info@ragonhouse.com.
• $40 service charge for returned checks.
• If using a debit card, please be aware that your bank may charge you twice for the amount ordered. They will refund the first amount usually 5–7 days after the transaction. To avoid this, please call your order in at (877) 874-3750.

Shipping — USA

• All orders are shipped FedEx Ground or common carrier unless specifically requested. FOB: Bolivar, Ohio.
• Please note if you prefer a carrier or have a UPS/FedEx account number you would like to use.
• If a customer chooses to ship United States Postal Service, the order cannot be tracked via Ragon House.
• All orders are given a shipping estimate during checkout, which is based off a percentage of your total order placed.
• Actual shipping rates are determined by the weight, dimension, and destination of the package (not to exceed 20% of the total product available to ship).

Freight

• Orders larger in size/weight, or that include oversized items designated with a * (star) in the item name, will be delivered via common carrier. Such shipments will not be released until either the total ship value exceeds $1,000, or the customer authorizes shipment. This policy exists to ensure reasonable freight rates for our customers.
• If lift gate, residential, or inside deliveries are needed, we must be notified at time of order placement, and the charge will be included on the final invoice.
• If a dock is not available, a limited access fee (up to $110) and a lift gate fee (up to $100) may be applied.
• We must be informed if a delivery appointment is required.
• Once a freight shipment leaves our warehouse, you will receive an email with the carrier name, PRO number, ETA, and any notes you requested.
• Backorder freight items under $200 are subject to automatic cancellation.

A shipping cap of 20% will be implemented on all orders over $250.00 (U.S.A. shipments only) unless a freight shipment is required due to oversized items. For questions, email shipping@ragonhouse.com.

International

• We do offer shipping outside of the US, but we request that you have a freight forwarder inside the US or arrange to have your carrier pick up at our warehouse.
• At this time we do not have negotiated rates for international shipments.
• International customers are responsible for any and all taxes, duties, and customs fees.
• Customers assume complete risk and liability for any orders shipped outside of the 50 US states.

Claims

• Any order cancellations must be submitted in writing at least 7 days prior to scheduled ship date.
• Claims must be made within 14 days of receipt of order.
• If a USPS shipment does not reach the customer, any claims will have to be submitted directly to the USPS.
• We are not responsible for lost packages being delivered to residential addresses without signature.
• Freight claims — Damages and/or shortages must be well documented on the Bill of Lading (BOL) prior to accepting delivery. Please take photos of the pallet if you suspect tampering or disturbed wrapping.

Returns

• All returns must be in original packaging.
• No returns accepted without prior authorization.
• Items must be returned within 2 weeks of claim.
• 20% restocking fee for refused or returned orders.