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Customer Service

Please fill out this form and submit for claim processing. A picture of the damaged item must be submitted for consideration.

  • 14-day window Report damages within 14 days of receipt
  • Photo required Upload a picture of the damaged item
  • Save packaging Keep the original box and tracking labels
View full claim policy
  • No action will be taken if not reported within the 14 day period.
  • To evaluate product quality and packaging, you may be required to return damaged and/or defective items.
  • Items sold as a set will be credited back based on a percentage breakdown.
  • Returns require prior authorization.
  • Refunds may take up to fourteen (14) business days to process upon receipt of returned merchandise.
  • We will issue a CALL TAG to return damaged product.

Questions? Email claims@ragonhouse.com or call (330) 874-3750.

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